If you're having problems authorising a Soundtrack location in the Sonos service, try the following steps:
One Soundtrack Location per Sonos system
For each physical address/Sonos system you need to set up a location in Soundtrack to connect with. If you have added your zones under a single location but have multiple Sonos systems, reach out to email@example.com and we'll assist you.
Check if the location is already connected
During the connection setup steps, you will see a list of your accounts locations. If a location in the list already has a “Sonos” badge next to it, it is already occupied by a different Sonos account and needs to be disconnected before it can be connected to another Sonos system.
- Log into your account here and go to Zones.
- There will be a Sonos button next to the location name. Click on the button and choose disconnect.
- Open the Sonos app again and add the Soundtrack service.
- Follow the same authorization steps.
Check that there are available zones
When you pair your Sonos system to a location, we’ll automatically find the best zone to play from for your specific Sonos groups. In the web portal, any available zones that SONOS can use has the status "no device paired".
If you need to make a zone available for a Sonos group, you need to first unpair any current device from that zone.
- Go to zones and click on the zone that you want to make available to Sonos
- Click switch device
- Click Unpair
Once this is done, select the Sonos speaker you want to use in the Sonos app and select Soundtrack as the service.
Confirm that the network follows our firewall requirements
See this page for the required firewall settings. If they are not followed, Sonos may not be able to authorize the subscription and you could get stuck in a loop.