There can be different reasons why you might experience issues with playing music on your device. You can also check our status page for live updates on any ongoing issues. If the status page is clear, these quick steps usually fix the problem right away and can be used to troubleshoot the following issues:
- Music stopped playing
- Music never started to play after pairing
- Disruptions in music playback
- Songs are repeating
Android
1. Restart the app
Close the “Soundtrack Player” app and open it again.
2. Check your internet connection
Check if you have an internet connection by visiting a random website, e.g. www.soundtrackyourbrand.com. If it doesn’t work, troubleshoot your internet connection using this page.
3. Reinstall the app
On your device, go to your Settings. Tap on Applications, select the "Soundtrack Player" app and select Uninstall. Then, open Google Play and search for "Soundtrack Player" and download the app again.
4. Restart the Android device
Press and hold down the power button and select to shut off the device. Then turn the device back on again.
iOS
1. Restart the app
Close the “Soundtrack Player” app and open it again.
2. Check your internet connection
Check if you have an Internet connection by visiting a random website, e.g. www.soundtrackyourbrand.com. If it doesn’t work, troubleshoot your internet connection using this page.
3. Reinstall the app
Remove the app from your device. Then, open the App Store and search for "Soundtrack Player" and download the app again.
4. Restart the iOS device
Press and hold down the sleep/wake button until the red slider appears. Touch the button and drag it all the way to the right to turn off the device. Turn the device back on, press and hold the Sleep/Wake button and open the app.
Windows
1. Check that Soundtrack Player for Windows is on
Double-click on the Soundtrack Player-icon on the desktop.
2. Check your internet connection
Check if you have an Internet connection by visiting a random website, e.g. www.soundtrackyourbrand.com. If it doesn’t work, troubleshoot your internet connection using this page.
3. Troubleshoot on your computer
Right-click the Soundtrack Player-icon in your taskbar on the bottom right next to the time and select "Troubleshoot". Make sure that all values say "Yes". If it doesn't, please contact your Soundtrack Player admin for further assistance.
4. Restart Soundtrack Business on your computer
Right-click on the tray icon and select "Quit". Then restart the Soundtrack Player by double-clicking on the Soundtrack Player-icon on your desktop.
5. Restart your computer
Soundtrack Player should start once Windows has restarted. If it doesn't, just click the Soundtrack Player-icon in your Programs folder.
Soundtrack Player
1. Restart the box
Unplug the power cable and then plug the cable back in. If your box has a power button, hold it for three seconds and make sure the blue light is on.
2. LED light indicators (Soundtrack Player 3)
By observing the LED-lights you can see what's wrong with the player. See here
3. Check the cables
Check that the following cables are plugged into the player and respected outlets:
- Power cable
- Network cable
- Audio cable
4. Check your internet connection
Plug in the network cable into a computer. If you can’t access the internet from your computer, that is probably why the music stopped. Troubleshoot your internet connection using this page.
5. Plug in a pair of headphones
Unplug the audio cable and plug in a pair of headphones. If you hear music, please check your sound system. Remember to plug in the audio cable when you're done.
If you've followed the troubleshooting steps but are still experiencing issues, contact us. We're always happy to help.