1. Restart the app
Open the Multitasking menu on your device and swipe on the "Player for Soundtrack Business app" to close it. Then, open the app again.

2. Check your internet connection
Check if you have an internet connection by visiting a random website, e.g. www.soundtrackyourbrand.com. If it doesn’t work, troubleshoot your internet connection using this page.

3. Reinstall the app
On your device, go to your Settings. Tap on Applications, select the "Player for Soundtrack Business app" and select Uninstall. Then, open Google Play and search for "Player for Soundtrack Business" and download the app again.

4. Restart the Android device
Press and hold down the power button and select to shut off the device. Then turn the device back on again.

1. Restart the app
Click the home button two times quickly and swipe up on the "Player for Soundtrack Business" app to close it, then open the app again.

2. Check your internet connection
Check if you have an Internet connection by visiting a random website, e.g. www.soundtrackyourbrand.com. If it doesn’t work, troubleshoot your internet connection using this page.

3. Reinstall the app
Remove the app from your device. Then, open the App Store and search for "Player for Soundtrack Business" and download the app again.

4. Restart the iOS device
Press and hold down the sleep/wake button until the red slider appears. Touch the button and drag it all the way to the right to turn off the device. Turn the device back on, press and hold the Sleep/Wake button and open the app.

1. Check that Soundtrack Business for Windows is on
Double-click on the Soundtrack Business-icon on the desktop. 

2. Check your internet connection
Check if you have an Internet connection by visiting a random website, e.g. www.soundtrackyourbrand.com. If it doesn’t work, troubleshoot your internet connection using this page.

3. Troubleshoot on your computer
Right-click the Soundtrack Business-icon in your taskbar on the bottom right next to the time and select "Troubleshoot". Make sure that all values say "Yes". If it doesn't, please contact your Soundtrack Business admin for further assistance.

4. Restart Soundtrack Business on your computer
Right-click on the tray icon and select "Quit". Then restart Player for Soundtrack Business by double-clicking on the Soundtrack Business-icon on your desktop.

5. Restart your computer
Soundtrack Business should start once Windows has restarted. If it doesn't, just click the Soundtrack Business-icon in your Programs folder.

1. Restart the box
Unplug the power cable and then plug the cable back in. If your box has a power button, hold it for three seconds and make sure the blue light is on.

2. LED light indicators (Soundtrack Player 3)
By observing the LED-lights you can see what's wrong with the player. See here

3. Check the cables
Check that the following cables are plugged into the player and respected outlets:

• Power cable
• Network cable
• Audio cable

4. Check your internet connection
Plug in the network cable into a computer. If you can’t access the internet from your computer, that is probably why the music stopped. Troubleshoot your internet connection using this page.

5. Plug in a pair of headphones
Unplug the audio cable and plug in a pair of headphones. If you hear music, please check your sound system. Remember to plug in the audio cable when you're done.