There are four different colors to check the status of your zones, and this article covers what each one means. You can find them under zones in the top menu.
Everything is running smoothly.
This status means that you have not activated the subscription and there is no device connected to this zone.
This status means that you either haven’t set up your device or that the subscription is inactive. If you want to start using the zone you can check the following:
- Click on the name of the zone.
- Click on Activate subscription if the subscription has not been activated yet.
- Connect the zone to a player if you haven't done so already. Download the Soundtrack Player app on your device, and log in to connect to your zone. Learn more here.
The device is offline and we're unable to connect to it. If your device is playing music, it means it's playing downloaded songs offline. You will see this status every time the device loses the internet connection so there is usually no reason to worry – especially if you're using a WiFi connection.
The timestamp will tell you when we lost the connection to the player. If you see this error message for a few days, and the device should have been able to reconnect to the internet by then, we would advise you to troubleshoot the network to avoid any future issues. This article covers what you need to know.