There are four different statuses to manage your zones. This article covers what each status means and how they keep track of the music playing. You can find them under “zones” on the top menu.
Everything is running smoothly.
This status means that you have not activated the subscription and there is no device paired to this zone.
This status means that you either haven’t set up your device or that the subscription is inactive. If you want to start using the zone you should check the following:
- Click on the name of the zone.
- Click on "Activate subscription" if the subscription has not been activated yet.
- Connect the zone to a player if you haven't done so already. Click on the device you want to use, download the application on your device, and enter the pairing code shown on the screen. Learn more here.
The device is offline and we're unable to connect to it. If your device is playing music, it means it's playing downloaded songs offline. You will see this status every time the device loses the internet connection so there is usually no reason to worry – especially if you're using a WiFi connection.
The timestamp will tell you when we lost the connection to the player. If you see this error message for a few days, and the device should have been able to reconnect to the internet by then, we would advise you to troubleshoot the network to avoid any future issues. This article covers what you need to know.