If the application is on and it looks as though a song is playing but you can't hear music through your speakers, you should check the connection between your device and your speaker system. Follow the steps in this guide to find out why you can't hear any music in your location.
1. Check that music is in play mode
Start off by checking that the application is in play mode and has not been paused.
iOS and Android
Open the player application and click the play button.
Right-click on the Player for Soundtrack Business icon in the tray on the bottom right next to the time. If paused, you will have the option to click "Play"
2. Check your audio settings
- Increase the audio volume on your device.
- Increase the audio volume on your amplifier or speaker.
- If the device is connected to an amplifier or speakers, please check the cords.
If you're using a Windows PC, make sure you're allowing the volume for Soundtrack in the volume mixer settings which you usually find in your taskbar.
3. Do a headphone test
Unplug the audio cable from the device that you're using to play music and plug in a pair of headphones. If you hear music, it means that the application is working as planned and the issue is local. Plug in the audio cable after this test and continue troubleshooting your speaker system on site.
4. Check that music is scheduled
If you're using a schedule, make sure music is set to play at the time and day you want it to. Log in to your account and go to "Your Music", then open the schedule. If the schedule is set at the wrong time, you can easily adjust the time when the music should start.