This guide shows you how to adjust the volume of your messages to compensate for recordings with lower volume, or in spaces where messages need to stand out more. Remember, you can only change the volume of Messages, not Campaigns.
The ideal volume for your messages depends on how you create them:
Upload audio file
Control during recording. You have complete control over the volume while recording your audio file, so make sure it matches the loudness of your background music for a smooth listening experience.
Once you have uploaded your audio file, the Messaging loudness settings are located at the bottom of the window. Adjustment can be set from -3 to +7 volume units. Testing is key, and you can experiment with different loudness settings to find a good balance for your specific audio file.
Text-to-speech
Text-to-speech messages offer consistent volume levels. Here are some tips for choosing the best loudness setting:
- -3 Suitable for subtle reminders
- 0 (no adjustment) Ideal for most messages
- +1 to +7 Use sparingly for important announcements that require more attention