It's important that your Soundtrack Player is up to date. Please note that players operating with a software version older than 6 months will cease to function. You can find how to update your player below:
iOS and Android (mobile)
Visit the App Store/Google Play and select updates. Any available updates will be there, ready to install.
Visit the App Store and select updates. Any available updates will be there, ready to install.
Your Windows player will update automatically as long as it is connected to the internet. If it has not been updated, try to uninstall and reinstall the application.
Soundtrack Player (hardware)
Your Soundtrack Player will update automatically when new versions are released as long as it is connected to the internet.
For all platforms
Make sure to check your network settings to get a smooth playback experience and download the latest updates. You can find our network settings here, and our firewall settings here.