It's important that the Soundtrack app is up to date. Please note that players operating with a software version older than 6 months will cease to function. You can find how to update your player below:
iOS and Android (mobile)
Visit the App Store/Google Play and select updates. Any available updates will be there, ready to install.
Mac OS
Visit the App Store and select updates. Any available updates will be there, ready to install.
Windows
Your Windows player will update automatically as long as it is connected to the internet. If it has not been updated, try to uninstall and reinstall the application.
Soundtrack Player (hardware)
Your Soundtrack Player will update automatically when new versions are released as long as it is connected to the internet.