It is important that your Soundtrack Player is up to date, whether you use a Windows, iOS, Android or hardware device. Please note that players operating with a software version older than 6 months will cease to function. See how you can update your player below:

iOS and Android (mobile)

Visit the App Store/Google Play and select "updates". Any available updates will be there, ready to install.

Windows

Your Windows player will update automatically. If it has not been updated, try to uninstall and reinstall the application. If you are still experiencing an issue, visit our troubleshooting guides.

Soundtrack Player (Hardware)

Your Soundtrack Player will update automatically when new versions are released as long as it is connected to the internet. If your hardware device is unresponsive, check this article.

For all platforms

Always make sure you check your internet settings so you get a smooth playback experience using your app and be able to download the latest updates.

See our network settings here. 
See our firewall settings here.