It is important that your soundtrack player is always up to date, whether you use a Windows, iOS, Android or hardware device- your soundtrack experience will be better if the player is on the latest version. Please note that players operating with software versions older than 6 months will cease to function. See how you can update your player below:

iOS and Android (mobile)

To update your mobile device, go to the app store and click on "updates". The available update will be there, ready for you to install right away. 

Windows

Your Windows player will update automatically. If it has not been updated, please try to uninstall and reinstall the application. If you are still experiencing an issue, then check out our troubleshooting guides.

Soundtrack Player (Hardware)

Your soundtrack player will update automatically when new versions are released as long as it is connected to the internet.  If your hardware device is not responsive, check out our troubleshooting guides.

For all platforms

Always make sure you check your internet settings so you get a smooth playback experience using your app and be able to download the latest updates.

See our network settings here. 
See our firewall settings here.