It is important that your Soundtrack Player is up to date, whether you use a Windows, iOS, Android, or hardware device. Please note that players operating with a software version older than 6 months will cease to function. You can find how to update your player below:

iOS and Android (mobile)

Visit the App Store/Google Play and select "updates". Any available updates will be there, ready to install.

Windows

Your Windows player will update automatically. If it has not been updated, try to uninstall and reinstall the application. If you are still experiencing an issue, visit our troubleshooting guides.

Soundtrack Player (hardware)

Your Soundtrack Player will update automatically when new versions are released as long as it is connected to the internet. If your hardware device is unresponsive, check this article.

For all platforms

Make sure to check your network settings to get a smooth playback experience and download the latest updates. You can find our network settings here, and our firewall settings here.