Descriptions of some other status lights and what they mean:

No power 
Plug in a power cable

Broken
If both LED lights are flashing red, it means the player is broken. Contact support for help.

Recovery is ongoing
The left LED will show a solid orange light while the right LED will show a solid red light while it's recovering. Don't unplug any cables and wait for the player to connect. 

Set up failed
The right LED will flash orange if the player is not paired to a location, or if that location is yet not activated. See here for guidance. 

Music is playing
The right LED will show a solid green light when music is playing. Music will still play for up to 30 days even if the connection is lost. 

No sound
The right LED will slowly flash a green light if the music is paused, no music is assigned, or volume is set to 0. This can easily be fixed, just follow these steps. 

Factory Reset

If your Soundtrack Player 3 is unresponsive, please attempt a factory reset of the box:

1. Unplug the player.
2. Use a small pin and push the little button left to the USB on the front panel.
3. At the same time, plug the player back in the power.
4. Keep the pin pressed in for 30 seconds or until you can see that both lights are blinking red.
5. Leave the box connected to the internet after the procedure. After you have completed these steps, please send us a video: we need to see the back panel for 30 seconds and the front​​ panel for 30 seconds.

Please note that a Factory reset will wipe any network settings such as Static IP configuration. Follow these instructions to set a static IP address once the player has been reset. 

Retrieve a troubleshoot report from the player

If you are still having issues with getting your player online or playing music, please proceed with the following step:

Plugin a USB stick into the player and leave it there for 30 minutes. After this, there should be an HTML file and a text file on the USB stick with a troubleshoot report that will tell us exactly what's wrong with the device. If there is not an HTML file then the USB stick may be in the wrong format, make sure that the USB stick you're using is FAT32 formatted. Please send us the HTML and text-file and we'll continue troubleshooting from our end.

Please then reach out to us at support@soundtrackyourbrand with the file attached, and we will be happy to continue to help you with troubleshooting.