If you start to hear humming, buzzing, or noise from the speakers, it is usually caused by an electrical issue. If you experience this issue when playing music with our service, this guide provides you with the first steps.
Check the Soundtrack Player
Make sure that the Soundtrack Player isn’t causing these issues, please follow these steps:
- Unplug all audio cables connected to the player.
- Insert a pair of headphones into the front output, labeled with a (!).
- Start music playback through the Soundtrack Remote App.
If you hear the noise when playing through the headphone jack, try a different power output. If the issue persists, contact us. We're always happy to help. Make sure to include the troubleshooting steps taken, and let us know if you hear the noise between songs, or in the middle of a song.
Check the audio equipment
If you experience noise regardless of the music source, the next step is to check your audio equipment. Here are some steps you can try:
- Check your cables.
Make sure that all of your cables are properly connected and in good condition. Loose or damaged cables can cause a variety of noise problems.
- Try moving your equipment.
If possible, try moving your audio equipment to a different location. Sometimes, humming and noise can be caused by interference from other electronic devices.
- Plug all of your equipment into a single power outlet.
This can help to eliminate ground loops, which are a common cause of humming.
- Use a ground loop isolator.
If you've tried all of the above and you're still getting humming, you can try using a ground loop isolator. This is a device that sits between your audio equipment and the power outlet and helps to reduce noise.
If you still have audible issues we recommend reaching out to your local AV technician for professional assistance.