Music has stopped

Restart the app
Close the Soundtrack Player app and open it again.

Reinstall the app

1. Go to Settings and select Applications. 
2. Go to the Soundtrack Player and select Uninstall. 
3. Open Google Play and search for Soundtrack Player. 
4. Download the app again.
5. Open it and click log in. 
6. Once you have logged in, choose the zone you would like to connect to. 
7. A message will appear saying This zone’s in use. Click Take over zone to connect the player again. If you don't have access to your Soundtrack account, please reach out to an admin to connect the player.

Restart the Android device
Turn off the device and start it up again.

Restart the app
Close the Soundtrack Player app and open it again.

Reinstall the app
Follow these steps:

1. Remove the Soundtrack Player app.
2. Download the app again from the App Store. 
3. Open it and click log in. 
4. Once you have logged in, choose the zone you would like to connect. 
   
5. A message will appear saying This zone’s in use. Click Take over zone to connect the player again. If you don't have access to your Soundtrack account, please reach out to an admin to connect the player.

Restart the iOS device
Turn off the device and start it up again.

Make sure the Soundtrack Player is on
Simply double-click the Soundtrack Player icon on the desktop. 

Check your internet connection
Make sure you are connected to the internet by visiting a random website, e.g. www.soundtrackyourbrand.com. If it doesn’t work, troubleshoot your internet connection.

Troubleshoot

1. Right-click the Soundtrack Player icon in your taskbar. The taskbar is located in the bottom right corner where the time is displayed. 
2. Click the Soundtrack icon to open the menu of the player.
3. Select Troubleshoot. Make sure that all values say "Yes". If it doesn't, please contact the administrator of your Soundtrack account for further help. 

Restart the Soundtrack Player
Right-click the tray icon and select "Quit". Then restart the Soundtrack Player by double-clicking the Soundtrack Player icon on your desktop.

Restart your computer
Soundtrack Player should start once Windows has restarted. If it doesn't, double-click the Soundtrack Player icon on your desktop.

Restart the player
Unplug the power cable and plug it back in.

Connect a different network cable
Unplug the current network cable and replace it with a new one. Alternatively, connect the current network cable to a computer and plug it into the network source to confirm that it's working.

Plug in a pair of headphones
Unplug the audio cable and plug in a pair of headphones. If you hear music, please check your sound system. Remember to plug the audio cable back in when you're done.

Factory reset

1. Unplug the player.
2. Use a small pin and push the little button left to the USB ports on the front panel.
3. At the same time, plug the power cable back in.
4. Keep the pin pressed in for 30 seconds or until you can see that both lights are blinking red.
5. Leave the box connected to the internet after the procedure.