Make sure the volume is turned on for your speakers. You can also check that there is sufficient volume via your Soundtrack account. Here’s how:
- Log in to your account here.
- Click on zones in the top menu.
- Select your zone.
- Use the horizontal slider to adjust the volume from 1-16. The default volume is 11.
Do a headphone test
Unplug the audio cable from the device that you're using to play music and plug in a pair of headphones instead. If you hear music, the app is working and the issue is local. Troubleshoot your speaker system. Don’t forget to plug the audio cable back in.
If you are still experiencing problems, please contact our support team via firstname.lastname@example.org. You can also submit a request here, and we will help you.