If music is playing according to the web portal the application, there is most likely something else in the audio setup that needs to be fixed. To troubleshoot this issue, follow the steps below.
Make sure the volume on your zone is turned up.
1. Log in to your account here and select your zone.
2. Use the slider to adjust the volume.
If you're still having problems. Unplug the audio cable to the audio system and plug in a pair of headphones or another speaker.
If you hear music through the headphones or speaker, troubleshoot your audio system. Below are a few things you should try:
- Try a different device. Try playing audio on a different playback device, such as a smartphone or tablet. This will help you to determine if the problem is with the audio system or with the device that you are using to play the audio.
- Try restarting the audio system.
Sometimes, a simple restart can fix minor audio problems.
- Check the cables.
Make sure that all of the cables are properly connected to the audio system. If you are using a surround sound system, make sure that the cables are connected to the correct speakers.
- Check the volume.
Make sure that the volume is turned up on the audio system and on any external speakers that you are using.
- Check the input source.
Make sure that the audio system is set to the correct input source. For example, if you are trying to play music from your computer, make sure that the audio system is set to the corresponding input.