If you have issues with the application when playing music on an iPhone, iPad or iPod Touch, this guide is for you. For example if you experience crashes, music not starting/stopping correctly or the application being offline.
Before performing any troubleshooting steps, make sure that you have the latest iOS- and app versions installed on your device, and that your device meets our minimum requirements for supported devices.
If you’re still experiencing issues, these steps usually help:
Restart the app
Close the Soundtrack Player app and open it again.
Check your internet connection
Make sure that you are connected to the internet by visiting a random website on your iOS device, e.g. www.soundtrackyourbrand.com. If it doesn’t work, troubleshoot your internet connection using this page. If you have multiple networks, please try a different one.
Restart the iOS device
Turn off the device and start it up again.
Reinstall the app
Remove the app from your device. Then, open the App Store and search for "Soundtrack Player" and download the app again.