If you are have issues with the application when playing music on an Android device or Chromebook, this guide is for you. For example if you experience crashes, music not starting/stopping correctly or the application being offline.
Before performing any troubleshooting steps, make sure that you have the latest Android- and app versions installed on your device, and that your device meets our minimum requirements for supported devices.
If you still have issues, these steps can help:
Restart the app
Close the Soundtrack Player app and open it again.
Check your internet connection
Make sure that you are connected to the internet by visiting a random website, e.g. www.soundtrackyourbrand.com. If it doesn’t work, troubleshoot your internet connection using this page.
Reinstall the app
On your device, go to your Settings. Tap on Applications, select the Soundtrack Player app, and select Uninstall. Then, open Google Play and search for "Soundtrack Player" and download the app again.
Restart the Android device
Turn off the device and start it up again.
If these steps don't fix the issue, please reach out to support@soundtrackyourbrand.com.