Unplug the power cable and plug it back in. Wait 15 minutes for the player to go online.
Check the cables
Make sure the following cables are plugged into the player and respective outlets:
- Power cable
- Network cable
- Audio cable
Check your internet connection
To make sure that your internet cable is working, plug it into a computer. If you can’t access the internet from your computer, that is probably why the music stopped. Try another network cable.
Do a headphone test
Unplug the audio cable and plug in a pair of headphones. If you hear music, please check your sound system. Remember to plug in the audio cable when you're done.
LED light indicators (Soundtrack Player 3)
By observing the LED lights you can see what's wrong with the player. Find out what the lights mean here.
Retrieve a troubleshoot report from the player
Plug a USB stick into the player and leave it there for 1 hour. After that, there should be an HTML file and a text file on the USB stick with a troubleshoot report that will tell us what’s wrong with the device. If there is not an HTML file, the USB stick may be in the wrong format. Make sure that the USB stick you’re using is FAT32 formatted. Please send us the HTML and text-file and we’ll continue troubleshooting from our end.
If your Soundtrack Player 3 is unresponsive, please attempt a factory reset of the box:
- Unplug the power cable.
- Use a small pin and push the little button left to the USB on the front panel.
- At the same time, plug the power cable back in.
- Keep the pin pressed in for 30 seconds or until you can see that both lights are blinking green.
- Leave the box connected to the internet after the procedure.