Troubleshooting

Troubleshoot an issue with music playback our your account in a fast and efficient way.

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Articles

How to troubleshoot iOS

How to troubleshoot Android

How to troubleshoot the Soundtrack Player

How to troubleshoot Windows

How to troubleshoot Sonos

Player is offline

Music has stopped

Soundtrack Player: Status lights

Songs are repeating

Windows will not accept my pairing code

Soundtrack won't authorize in the Sonos App

Sonos says 'no zones available'

The volume is too low

Volume differs between songs

Player is online but I can’t hear any music

How do I report an issue to Support?

I can’t import a Spotify playlist

My schedule doesn’t start automatically

My schedule is playing at the wrong time

How to factory reset a Soundtrack Player

There’s humming and noise when playing music through Soundtrack

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